Skip to main content

Help and support

How can we help?

How can we help?

At SEALEY, we're committed to providing you with the best possible experience. Our Help and Support page is here to ensure you get the right information you need, whenever you need it. If you can’t find the answers you’re looking for, contact our Customer Service Team who will be happy to help.

Tel: 01284 757500
Email: sales@sealey.co.uk

Processing A Guarantee

A minimum of 1-year parts and labour guarantee covers all Sealey products. Extended guarantees are also free of charge on many products subject to the purchase being registered on a MySealey account. Please note that guarantee claims must be made via the place of purchase where proof of purchase will need to be provided.

Obtain proof of purchase from the customer - If you don’t have this, we cannot process the return under warranty.

Gather as much information about the fault as possible and enter it onto your own returns note. Just entering ‘Faulty’ or ‘Not Working’ is not sufficient and if the problem is intermittent, our engineers may not pick up the issue during the inspection process.

Pack the unit for return to us and mark the parcel/Goods. Note that if collecting by carrier, some will not accept bare metal and will expect the Goods to be correctly packed. Note please be sure to empty products of fuel before returning them (generators, space heaters, washers etc), carriers may refuse collection otherwise.

Ensure you include a clear copy of your returns note, description of the fault and copy of proof of purchase - please ensure you have one returns note per returned unit.

Contact our sales office to arrange collection:

Tel: +44 (0)1284 757500
Email: sales@sealey.co.uk

Ensure the Goods are available for collection by the appointed carrier. You may be charged for failed collections.

For further information and details on chargeable repairs, see our warranty and service information page.

My customer doesn’t have proof of purchase, can they still claim on the guarantee?

No. To be validated, proof of purchase (invoice or receipt) must be supplied with any returned item where the Warranty is claimed. Sealey will refuse Warranty if the Goods are outside the warranty period or if the Goods appear to have been subjected to abnormal wear and tear or misuse and/or abuse.

Warranty, Returns & Servicing

A minimum of 1-year parts and labour guarantee covers all Sealey products. Extended guarantees are also free of charge on many products subject to the purchase being registered on a MySealey account. Please note that guarantee claims must be made via the place of purchase where proof of purchase will need to be provided.

In order to be validated, a proof of purchase (invoice or receipt) must be supplied with any returned item where Warranty is claimed. Sealey will refuse Warranty if the Goods are outside the warranty time period or if the Goods appear to have been subjected to abnormal wear and tear or misuse and/or abuse.

How do I return an item?

All returns to us of goods supplied by us must be authorised by us in advance. Handling charges will be applied on any correctly provided order returned for authorised credit at 20% of the value of the Goods returned subject to a minimum total handling charge of £20.00. You will be responsible for the return freight charge. We will not accept unauthorised returns and will be returned to you at your cost. Costs for outbound carriage subsequently cancelled or returned will not be refunded. We do not collect Goods directly from Your Customer's premises.

How do I get an item serviced?

Sealey Service Agents offer local repair and routine servicing of selected tools and equipment. Find your nearest Service Agent here. If you do not have a Service Agent close by, you can arrange to have the item serviced in the Sealey Workshop by calling our sales office on 01284 757500 or email us.

Are repaired items covered by a guarantee?

Yes. All authorised repairs made by and on behalf of Sealey are subject to a 6-month parts and labour guarantee. This only applies to the replacement parts fitted during the repair.

FTP Site

Our FTP site provides users with a wealth of information on our products to help populate your website and offline marketing materials. It will also keep you up-to-date with new product launches, discontinued lists and pricing updates.

  • Parts Diagrams
  • Instructions
  • Product Information
  • Product Images
  • Nett Price Lists
  • Promotional Pricing
  • Discountinued Items
  • Terms of Business

Our photography and marketing teams work constantly to keep the FTP area updated with the latest product images and action shots, related high quality information videos and Terms of Business updates.

 

For us, it’s a critical part of keeping product information current and legal. For our Trade users it’s how we can exchange live information across our portfolio of over 12,500 products and provide the most up-to-date and slick marketing support materials.

If you are not currently using the service but would like to find out more, please contact us to apply for an account.

Can’t find what you’re looking for?

Our team is here to assist you with any questions or concerns. Click below to get in touch, and we’ll get back to you as soon as possible!